Store Policy
Terms of service

These Terms apply to all orders placed via the online store Urban Mood.

1. Contracting Party
Urban Mood
📧 contacturbanmoodshop@gmail.com

2. Orders
Clicking “Buy Now” = binding order.

3. Prices & Payment
Prices shown at checkout include applicable taxes.
Accepted: Credit Card (Visa, MasterCard, AmEx), PayPal, Apple Pay, Google Pay.

4. Shipping
Worldwide shipping. Delivery: 5–25 business days.

5. Retention of Title
Items remain Urban Mood’ property until paid in full.

6. Warranty
Statutory warranty applies.

7. Liability
Urban Mood is liable in cases of intent, gross negligence, or health/safety issues. Limited liability applies in other cases.

8. Data Protection
See our Privacy Policy.

9. Governing Law
Jurisdiction = Urban Mood’ operating country.

10. Contact
📧contacturbanmoodshop@gmail.com


Shipping Policy

This policy explains how orders are shipped by Urban Mood.

1. Global Shipping
We ship worldwide.

2. Delivery Time
5–25 business days on average (customs/remote areas may take longer).

3. Processing
Orders handled within 1–3 business days after payment.
No processing on weekends or holidays.

4. Tracking
Tracking number and carrier info sent by email once dispatched.

5. Customs/Duties
Customers are responsible for local duties/taxes.

6. Failed Deliveries
Incorrect/incomplete addresses that cause returns require reshipping fees.

7. Delays
Urban Mood is not responsible for customs or carrier delays.

8. Support
📧 contacturbanmoodshop@gmail.com


Refund Policy

At Urban Mood, refunds are issued as store credit (digital gift card).

1. Refund Method
Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.

2. Timeline
Store credit issued within 7 business days after inspection of returned item.

3. Not Eligible
Items outside the 7-day return window
Items not in returnable condition
Shipping fees & taxes
4. Gift Cards
Credits do not expire and can be used on any future order.

5. Damaged/Incorrect Items
Contact us within 7 days if your order is defective or incorrect.
📧 contacturbanmoodshop@gmail.com

6. Questions
📧contacturbanmoodshop@gmail.com


Privacy Policy

At Urban Mood, we value your privacy and are committed to protecting your personal information.

1. Information We Collect
Personal Data: Name, billing/shipping address, email, phone number, payment details
Device Info: IP, browser, device type, time zone, cookies
Order Info: Products purchased, order history, preferences
2. How We Use Your Data
Process and deliver orders
Send transactional and promotional communications
Improve website and services
Comply with legal requirements
3. Sharing Your Information
We only share data with trusted providers:

Payment processors (Stripe, PayPal, Apple Pay, Google Pay)
Shipping/logistics partners
Marketing/email platforms (e.g., Klaviyo)
Analytics tools (Google Analytics)
👉 We never sell your data.

4. Data Retention
Kept as long as necessary for business or legal reasons.

5. Cookies
Used for browsing experience and targeted ads (can be disabled in browser).

6. Your Rights
Depending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data.
📧contacturbanmoodshop@gmail.com

7. Security
Industry-standard security to protect against unauthorized access.

8. Updates
Policy may change over time — please review regularly.

9. Contact
📧 contacturbanmoodshop@gmail.com


Contact Information

At Urban Mood, we value our customers and are dedicated to providing an exceptional shopping experience.
If you have any questions, concerns, or suggestions, we are here to help.

Customer Support Email
📧 contacturbanmoodshop@gmail.com

Response Time
We strive to respond to all inquiries within 24–48 hours, excluding weekends and public holidays.

How We Can Help

Product information and sizing guidance
Order updates and tracking
Returns, exchanges, and store credit assistance
Feedback, suggestions, or general inquiries
Thank you for choosing Urban Mood. Our team is committed to offering world-class support and ensuring your experience with us is seamless and satisfying.​